Refund Policy

Our refund policy is aimed at providing clarity and transparency regarding the process of requesting and receiving refunds for products purchased from our website. Please carefully review the following guidelines to understand our refund procedures.

1. Eligibility for Refunds:

   1.1. Refunds are applicable in cases where products are found to have quality defects or damages.

   1.2. To be eligible for a refund, you must have purchased the product directly from our website.

   1.3. Products must be returned in their original condition, unused, and with their original packaging.

2. Reporting a Refund:

   2.1. If you believe you are eligible for a refund due to a quality defect or damage, please contact our customer service within 15 days of receiving the product.

   2.2. Provide detailed information about the issue, accompanied by clear photographs showing the defect or damage.

3. Refund Process:

   3.1. Once your refund request is received and approved, we will provide you with instructions on how to proceed.

   3.2. You may be required to return the product to us. We recommend using a trackable shipping method to ensure your return reaches us.

   3.3. Upon receiving the returned product and verifying the reported defect or damage, we will initiate the refund process.

4. Refund Methods:

   4.1. Refunds will be processed using the original payment method used for the purchase.

   4.2. Please allow some time for the refunded amount to appear in your account, as processing times may vary depending on your bank or card issuer.

5. Exclusions from Refunds:

   5.1. Products that have been used, altered, or damaged due to improper handling or negligence are not eligible for refunds.

   5.2. Items such as perishable goods, personalized products, and downloadable software are not eligible for refunds.

6. Contact Information

   If you have any questions or concerns about our refund policy, please reach out to our customer service at info@rawpharmabiz.com or call at +91-8320310672. We are here to assist you and ensure your satisfaction.

Please note that our refund policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates or changes. Our aim is to provide a smooth and straightforward refund experience while maintaining the highest standards of customer service.