Our return policy is designed to ensure a hassle-free and satisfactory shopping experience for our customers. Please read the following guidelines carefully to understand the process of returning products purchased from our website.
1. Eligibility for Returns:
1.1. Returns are only accepted for products with quality defects or damages.
1.2. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
1.3. Items such as perishable goods, personalized products, and downloadable software are not eligible for return.
2. Reporting a Return:
2.1. If you receive a product with a quality defect or damage, please contact our customer service within 15 days of receiving the product.
2.2. Provide details about the issue, along with clear photographs of the damaged or Lab Report.
3. Return Process:
3.1. Once your return request is approved, we will provide instructions on how to proceed.
3.2. You may need to ship the product back to us. We recommend using a trackable shipping method to ensure your return reaches us.
3.3. After receiving the returned product, we will inspect it to verify the reported defect or damage.
3.4. If the return is approved after inspection, we will initiate a replacement or issue a refund, as per your preference.
4.1. If a refund is approved, it will be processed using the same payment method used for the original purchase.
4.2. Please note that it may take some time for the refund to appear in your account, depending on your bank or card issuer's policies.
5.1. If you prefer an exchange for the same product, please let us know in your return request. Exchanges are subject to availability.
6. Return Shipping Costs:
6.1. If the return is due to a quality defect or damage, we will cover the return shipping costs. We will provide you with a prepaid shipping label.
6.2. If you choose to return a product for reasons other than quality defects or damages, you may be responsible for the return shipping costs.
7. Contact Information:
If you have any questions or concerns regarding our return policy, please contact our customer service at firstname.lastname@example.org or you can Call on +91-8320310672
Please note that our return policy is subject to change without prior notice. It's advisable to review the policy periodically for any updates or modifications. Your satisfaction is our priority, and we strive to provide the best possible service to ensure a seamless shopping experience.